General
What areas do you ‘service’?
We service the Baulkham Hills, Castle Hill, North Rocks, Carlingford, Northmead, Parramatta, Blacktown, Seven Hills, Kellyville, Bella Vista, West Pennant Hills, Norwest and Westmead communities.
I’m not sure if you can help me, how can I find out?
If you’re unsure if we are able to help you to discuss your needs over the phone +(61) 2 9639 7337
I live outside the ‘service’ area, will you still accept me?
Yes! We have many clients that see us from suburbs in and around Newcastle, Liverpool, Menai, Penrith and the North Shore. Because we are conveniently located near the M2, M7 and other major roads patients from a wide area find us convenient to visit.
Location
Where is the clinic located?
Our clinic is located in Baulkham Hills in the Sydney Hills District.
Is parking available?
Yes and plenty of it! We have convenient and secure underground parking available with access to disabled spaces for your use if required. To make life easier a lift is present to help you when you just can’t manage the stairs (yet)!
Appointments
What do I bring to my appointment?
Please bring any relevant documents from your GP and/or specialist. Please also bring any x-rays, MRI or other imaging that you may have.
How long are your appointments?
Your first appointment at our clinic is 60 minutes, subsequent appointments are a minimum of 30 minutes. Where necessary your practitioner will recommend extended appointments as needed.
Fees for non-attendance or late cancellation?
All of our practitioners are highly sought after, therefore when an appointment is not kept another patient suffers needlessly. We always email or call (as per your preference) to remind you of your appointment. If you need to reschedule your appointment please let our receptionist know immediately. We understand that sometimes unavoidable circumstances will arise so please let us know, as with any other industry unfortunate circumstances should not affect others. Thank you for respecting us in this matter.
Do you provide home services?
Yes! Home services are available to our valued patients. To arrange a home visit contact our reception staff on (02) 9639 7337 for more information.
Do I need a referral?
No! To see a Primary Health Practitioner no referral is necessary. However, if you have an EPC referral or another type such as WorkCover or CTP we kindly ask you to bring this paperwork with you to your appointment.
Can I just come to the clinic without a scheduled appointment?
We will always accommodate patients in an emergency, otherwise, you should follow the schedule that you been prescribed. If it is not an emergency please phone ahead so you’re not waiting too long!
Treatment
Will I be given exercises and lifestyle advice as part of my treatment?
As part of any good and ethical treatment program home based exercises will be provided. The exercises will be demonstrated, explained and have detailed instructions. If you forget the exercise, can’t make sense of the take home sheet or just can’t seem to get it right, don’t worry we are always only a phone call away!
Why should I choose the practitioners at Precision Health?
Our practitioners are able to perform an extensive physical examination, a thorough history, read and explain your X-rays or other scans and by performing specific orthopaedic tests or functional assessments reach a working diagnosis. This is explained to you in terms you will understand. Your practitioner will also communicate with your GP and/or Specialist.
What should I wear?
Depending on your problem area we recommend that you wear comfortable clothing which will allow our practitioners to access and treat with ease. Where you do not have appropriate clothing we offer disposable gowns to our patients.
What should I expect on my first consultation?
Your first consultation will see you warmly greeted by our reception staff. You will then be asked to fill in a form that gives us some of your case history. When the practitioner has thoroughly reviewed this and is happy to continue they will perform their physical examination, specialist orthopaedic tests and functional assessments. This will allow a correct diagnosis. If you have had any X-rays or other imaging they will be viewed and explained to you. When their assessment is complete the practitioner will be able to give you an overview of the problem and how long they are expecting the treatment to take. If you are happy to proceed, the treatment program can then begin.
What if I’m not satisfied with my treatment?
At Precision Health Spine and Sports Clinic if you’re genuinely not satisfied with our treatment we will gladly offer you a complimentary reassessment with one of our senior practitioners. We will also welcome you to speak with your initial practitioner to ensure it is not a simple misunderstanding.
What if I’m in a remote area or overseas?
We help many people in rural Australia and overseas. Please contact us and we will call or email you. All advice is free of charge and we may even connect you with a recommended practitioner in your vicinity.
My neck and/or spine and/or joints always ‘pop’ and ‘crack’ so why can’t I do it myself?
When the joints in your neck or spine ‘pop’ or ‘crack’ too often this is a case where you have joints that are lax, meaning they are moving too much and too far. If this is left untreated for a long period the normal function of your spinal joints will be altered. You should seek immediate Chiropractic care to assist you.
If I see another practitioner within the practice will they have the knowledge to continue my treatment?
Yes! All patient notes and records are kept on file, at Precision Health Spine and Sports we strive to provide and maintain an interdisciplinary approach to your treatment.
How many treatments should I expect after my first consultation?
This will be explained on the first visit and depends on your needs. Most conditions would require up to 3-5 treatments for noticeable results. Conditions that are the result of trauma, like car accidents or sports injuries will take longer. Every case is different and you are unique, therefore your first visit is crucial to find all these answers.
Do you treat Third Party, Workers Compensation and CTP claims?
Yes! We only ask that you provide all relevant documentation to our reception staff on your arrival. This would typically include details of the case officer, claim number, date of injury and the insurer. If you are unsure please do not hesitate to contact us on (02) 9639 7337 before your appointment.
Do you treat DVA personnel?
Yes! We hold in highest regard those that have served our country and their families.
Chiropractic
What’s the difference between Chiropractors and Physiotherapists? Don’t they do the same things?
At Precision Health Spine and Sports Clinic all the therapists seek to provide you with the best treatment in their relevant field. It is not a Health Professional's place to completely define another’s role, scope of practice or knowledge and expertise. With your best interests in mind the manual therapists at Precision Health Spine and Sports Clinic will always provide you with personalised treatment.
What is Sports Chiropractic?
Sports Chiropractic is much like Musculoskeletal Chiropractic but the focal point of the treatment is in and around the problem area. Examples include poor shoulder movement, neck pain, back pain, jaw opening and closing problems, and incorrect knee tracking. Sports Chiropractic targets and treats problem areas as a result of sporting injuries, including weekend warrior injuries.
What is spinal manipulation? And do I always need it?
Chiropractic spinal manipulation (‘adjustments’) are highly skilled procedures used to restore movement to joints that aren’t moving correctly. This could be a spinal joint or another joint in your body. A very specific contact is applied followed by a very fast and highly accurate thrust. With adjustments a ‘pop’ or ‘click’ may be heard, followed by an immediate sense of relief and vitality. Not everyone needs an adjustment, and not every case should be treated with manipulation. In the case of children or the elderly, soft finger pressure is used to release a joint, or a specialised instrument may be used.
What is Pregnancy Chiropractic?
Pregnancy Chiropractic focuses on stabilising and restoring normal function to the pelvic area. The procedures are quick and gentle and there are no manipulations involved. The aim is to assist you before and after the birthing process.
What is Musculoskeletal Chiropractic?
Musculoskeletal Chiropractic focuses on reducing the inflammation in or around your nerves, muscles, ligaments and tendons, starting at your spine and linking it to your problem area. Examples of common conditions are Headaches and Migraines, Sciatica, Lower Back Pain and Pins and Needles in your arm.
Should I be ‘cracking’ my own neck and back?
Well, we certainly hope you don’t ‘crack’ your own spinal joints! But if you are releasing them by having someone stand on your back, or twisting heavily or even leaning back on your chair we strongly encourage you to stop. You are moving your joints in a non-beneficial way and will accelerate joint dysfunction. What you’re doing to yourself may feel good, but it is doing you harm. Chiropractors are the only trained health professionals able to detect and correct joint dysfunction through mobilisation and manipulation techniques.
Is Chiropractic safe?
Yes! The New Zealand government recently funded a study, which found that Chiropractic manipulation is “remarkably safe.” When your Chiropractor examines you they will determine if there are any risks and if so, discuss this and refer you to your GP. Your Chiropractor has the expertise to know when and how to apply this form of treatment.
Physiotherapy
Why can’t I just get a massage?
We recommend that you see one of our Manual Therapists first so that they can provide an assessment and working diagnosis, following this procedure it can be determined if your condition will be best resolved by seeing one of our remedial massage therapists.
What’s the difference? Don’t Physiotherapists and Chiropractors do the same things?
At Precision Health Spine and Sports Clinic all the therapists seek to provide you with the best treatment in their relevant field. It is not a Health Professional's place to completely define another’s role, scope of practice or knowledge and expertise. With your best interests in mind the manual therapists at Precision Health Spine and Sports Clinic will always provide you with personalised treatment.
What is Women’s Health Physiotherapy?
Women’s Health Physiotherapy focuses on assisting women with their non-surgical pregnancy and gynaecological needs. Examples of common conditions include incontinence, and pelvic organ prolapse.
What is Sports Physiotherapy?
Sports Physiotherapy focuses on treating the complaint area following so called minor injuries such as sprained ankle, a torn hamstring or back pain. Treatment is coupled with at home advice and exercises.
What is Rehab (Post-Op) Physiotherapy?
Rehab (Post-Op) Physiotherapy focuses on restoring normal function and movement to the site where the surgery was performed. Examples include ACL reconstruction and full thickness rotator cuff repairs.
What is Prehab Physiotherapy?
Prehab Physiotherapy involves the preparation of a joint or area prior to surgery. This may minimise post-op rehab and allow for faster results following the surgical procedure.
Payments
What if I’m suffering financial difficulty?
If you are genuinely suffering from a musculoskeletal condition with the added burden of financial strains, don’t worry. At Precision Health Spine and Sports Clinic we take pride in our work and ethics. Come in and speak to us, we will be more than happy to help.
What if I have forgotten my private health insurance card?
Unfortunately we are unable to use your membership number through our HICAPS facility. We will print or email an invoice which will allow you to claim online or via your health funds smartphone application.
How much do I have to pay for my consultations?
If you have private health insurance your gap payment will be based on the level of cover of your membership. This varies from $15-40. For patients under WorkCover or CTP claims the insurer will cover the cost of your treatment as well as any Evidence Based items you may require. We are able to process all health fund and Medicare claims on the spot with our HICAPS terminal.
Does Medicare pay for my treatment?
Medicare can only be billed a total of 5 times per calendar year, dependant upon your treating doctor’s referral to our clinic or it’s practitioners. This is called the Enhanced Primary Care (EPC) plan; consult your GP for further information.
Can I claim my private health insurance rebate at the clinic?
Yes